Maison aqua universalis8/4/2023 ![]() ![]() Please note, we do not accept returns for testers (if purchased). ALL returns must be sent in a protected box, if sent in an envelop or without protection we will not accept the return. If shipping was free for your order it will be deducted from the credit we apply to your credit card. You can expect a timely refund upon the return of the product. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. Orders may be returned up to 21 days for a full refund minus shipping. We are a 5 star rated company and offer hassle free returns. Wholesale orders are assigned shipping case by case depended upon country/size (please email for more information). La Belle must be notified within 7 days for any DAMAGE in transit claims. Without documentation we cannot create a claim for replacement/refund. Please provide images of the outside box and any leaking or damages to the product itself as well. We will need images of the product in its packaging and the box in which it was shipped. ![]() Any damage to product in transit MUST be documented. La Belle uses heavy weighted boxes to protect our products and rarely sees an issue with product safety, but in the off chance there is please make sure to reach out and include imagery to support the damage. La Belle Perfumes must be notified (or guide if used) of any delivery issues within 7 days of confirmed delivery provided from the courier (based the tracking provided at time of shipment). If you do not have any issues with delivery, mainly such as stolen after delivery, you may deselect the guide option which cost is approximately 1% of value. Theft and stolen after delivered will not be covered when confirmed delivery (final delivery scan) to the requested address is provided unless GUIDE PROTECTION was selected at checkout. For large orders UPS Ground will be used for transit which could take 1-7 days (longer if further from Florida). UPS 2 Day takes 2 business days for transit, USPS can be 2-8 days (next day for local Miami deliveries). Upon your orders shipment you will be emailed a tracking number to view its transit, via UPS or USPS. Orders are picked and processed 1 day on average. Our reviews are by our own paying customers and average 5 star while being A+ Rated by BBB since 1985! Delivery All fragrances are 100% Authentic with money back guarantee. Refunds will only be processed once the item is received back and buyer will cover return costs.SHOP WITH CONFIDENCE. All refunds will incur a restock fee of 3%. Refunds will be paid in the same method of payment used on the original order. We will not refund gift wrap charges if your product is unwanted or you have changed your mind. This does not affect your statutory rights. Please note: If the product is in a condition which is not fully resealable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. unopened and unused, and the return is made within 14 days. We are happy to offer you a refund or an exchange if the product you are returning is in a fully resealable condition i.e. We hope that you are pleased with the products you received from us, but if you do need to return anything we offer the following options to you: IF YOUR PRODUCT IS DAMAGED OR YOU HAVE RECEIVED AN INCORRECT ITEM (Tracked and Signed) via FedEx RETURNS & REFUNDS International - Item will be posted within 3 days and will arrive worldwide within 7-14 working days. UK - Posted within 3 days, item will arrive in 5-7 working days. ![]()
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